Uh oh, the brake may have been rockset, have to soak it in water to get it loose. If you see white on the treads after it was off they rockset it. I hate that and loctite on barrels for that reason.
But the extension is problematic too, yes, it takes that tool that engages the lugs to tighten it correctly, I have never used one, but from what I have seen they are usually tighter than Hillary's...heart. Once loose, it may not return to the headspace even if lined up, though it may, but may not tighten back to original timing at spec torque, 120 to 140lbs for them from what I read. Just going to be something to try and see. I have never seen one come loose, I have bent the barrel pin on one, but the extension stayed tight. Its possible PSA didn't torque it to spec, and may be a return for service to them if you can't get it resolved. Unless lucky, going to be so much unhappiness over it what ever way it works out unfortunately.