Author Topic: Turnaround time?  (Read 5828 times)

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SimpleSKS

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Turnaround time?
« on: September 18, 2015, 10:24:04 PM »
What is the turnaround time if I were to send in my bokt for your firing pin, stonefacing and etc?

murray

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Re: Turnaround time?
« Reply #1 on: September 23, 2015, 05:12:57 PM »
As evidenced by my lack of responding sooner, we've gotten much busier in July/Aug/Sept this year than we normally do, so turnaround is creeping over 30 days, and we're doing our best to keep it under 60 days.

Thanks for your inquiry, sorry for the delay.
https://murraysguns.com/shop/

If you feed it junk ammo, why should you expect filet mignon results? Well now you can, with our new "Neck & Throat" chamber reaming service!

Curly Howard

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Re: Turnaround time?
« Reply #2 on: January 05, 2016, 12:26:31 AM »
Turnaround time far exceeds the claim of one month here.  I'm at 3 months and waiting.

Curly Howard

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Re: Turnaround time?
« Reply #3 on: January 07, 2016, 04:56:54 PM »
I called today to ask about the status of my rifle.  He hung up on me after saying he couldn't get anything done for having to answer the phone.  I think he should either hire someone to answer the phone or get out of the business.  Either way if I don't get an honest answer about when my rifle is coming back I'll be calling the postal inspectors soon.  We'll see if he hangs up on them.  Mail fraud carries a 20 year prison term.  And from where I'm sitting my rifle has been taken from me.  I've been told 3 different times it would be out by the end of the week.  I still don't have any indication it's coming and it's been over a week since it was supposed to be shipped out.  His response to that - he doesn't make any promises - he just states guidelines.  Before Christmas I was told there were 4 rifles ahead of mine and it should be shipped out the week before Christmas.  Yeah right.  Some guidelines.

I wouldn't mind the wait if he would just be honest with me about things.  But he hasn't been.  That BS that he didn't "promise" anything is double talk for "I'll do what I want and screw you".  I could easily have lived with him telling me it would be another month but this stuff of saying it's going to come, it's coming, it's coming makes me think it ain't ever going to come.

I sent that rifle in on Oct. 8th.  I was led to believe it would be a one month turnaround.  That's just not right.  This is what he told me on Dec. 17th.

"Only 4 ahead of yours and expect to get them all done the next 2 days and early next week."
« Last Edit: January 07, 2016, 05:12:10 PM by Curly Howard »

shootemup

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Re: Turnaround time?
« Reply #4 on: January 25, 2016, 10:35:55 AM »
WOW  !!   supposed to be ''the guy''..............If he's THAT far behind, he should have at least put a disclaimer up about the turnaround time!!!   Irresponsible to keep taking guns and let the orders keep backing up.   As a carpenter, i ALWAYS stop taking new jobs if I get too much coming in at once so i can put the quality into the work and give the quality the customer is paying for/ expecting.   Sounds like he's in over his head ............

Curly Howard

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Re: Turnaround time?
« Reply #5 on: January 25, 2016, 05:36:28 PM »
I got my rifle back a few days ago.  He did more work than he was supposed to do.  So far it works fine with all the ammo I've tried.  I have a lot of different lots of ammo so I'm not sure if I shot any from the lot that gave me problems but that will just have to wait and see.  I'm satisfied.  Things could have been smoother but I understand getting in a bind.

shootemup

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Re: Turnaround time?
« Reply #6 on: January 28, 2016, 07:33:09 AM »
 Has anyone else had a big delay ?  I have 2 I am considering  sending to Ben, but I'd like to hear from him on here first to see how long it REALISTICALLY would be for a turnaround time. I know it's more than a wave of a magic wand, but I don't want to wait for spring before I get them back.  I want neck/throat mod and possibly install spring f/p.

Does the reamer come w/instructions?  I could probably have a gunsmith around here do it,in exchange for the reamer, if Ben's backed up .

Curly Howard

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Re: Turnaround time?
« Reply #7 on: February 21, 2016, 10:54:32 PM »
Just for the record I don't consider the turnaround time I had to be too long.  My only problem was expecting to get the gun long before I did based on what I was told.

trianglevelvet

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Re: Turnaround time?
« Reply #8 on: February 22, 2016, 12:13:25 AM »
I understand that Murray's does top notch work.
I think the last time I messaged him about turn around time he told me approx 12 weeks for the neck+throat and spring loaded firing pin. I think it was November when I inquired.
I want to send my barreled action to him, but I'd rather not be without it for the entire springtime season.
Ben Murray has done a great service to sks owners, developing the firing pin and popped primer remedies.
Too bad there isn't a way to send a deposit for a "spot in line" then send in the rifle by or before an appointed date to keep the "spot" , and get it back a week or 10 days later.
That would be great.
( better than the rifle sitting in the shop waiting in line to get worked on)
3x51=153
 Three fifty ones is one fifty three

murray

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Re: Turnaround time?
« Reply #9 on: September 23, 2016, 06:07:46 PM »
We appreciate the kind words trianglevelvet! “That’s good enough” is never acceptable to us, only “correct” and the best we can do.

And to Curly Howard and shootemup…(and everyone else affected)our apologies for the lack of communication and not being able to return your items more promptly!

It’s been just over a year since the OP posted his question, so allow us to describe a year in a Gunsmiths shop, this last year specifically. (and don’t ask me to describe 2013)

F Pin Kit Installations, Carrier machining, Bolt machining for detachable mag use, Hammer/Sear/Trigger Installations and the usual walk through the door miscellaneous jobs kept us quite busy through the usual slow time of summer ’14 and even summer ‘15. Then we introduced the “Neck & Throat” service that has been 100% effective at stopping a decades old problem of primer failures, and about that same time guys started wanting G-9 adapters and Bullpup stocks installed, (and we lost an employee) and we suddenly found ourselves somewhat overwhelmed in a matter of less than 30 days.

Not going to lie, the first Bullpup took longer than it should but once the 2nd and 3rd were done, that became very manageable. And we weren’t completely on board with the G-9 until we discovered a simple fix for a slight flaw we found in the design. But we struggled and worked overtime to try and deliver in a time frame we knew customers would be comfortable with for quite some time. (and obviously failing quite a few times)

But announcing today…the new employee, Richard, who will soon introduce himself here, has done a bang up job his first month of showing how he can be a team member, understand the concepts and designs of the guns he is working on, and simply helped us get in a position where the turnaround has gone from 90 days and above (for a very few) to likely less than 60 days, and in some cases now, even less than 30 days.

Now if due to posting this, more than 50 packages arrive next week, that might cause us to quickly edit or amend this post. But we’re ready to handle the workload much better and have plans to increase the efficiency around here even more. And in the not too distant future, is a new website that should have all the bells and whistles that allow you to actually track the progress of your job and supply you an expected finish date. They say it will be I-Phone and I-Pad compatible so the old dinosaur is coming out of the dark ages…finally.

There were many, many of you that went over and above with your patience with us and we are extremely grateful! And we’re looking forward to making SKSs run better and safer for many more of you in the coming months and years.
https://murraysguns.com/shop/

If you feed it junk ammo, why should you expect filet mignon results? Well now you can, with our new "Neck & Throat" chamber reaming service!

murray

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Re: Turnaround time?
« Reply #10 on: November 29, 2016, 12:31:38 PM »
While the turnaround time for most all of our Firing Pin Kit Installations, Bolt & Carrier mods, and Trigger Group parts “Installation & Tuning” and especially our most popular service, the “Neck & Throat” chamber reaming, had gotten above 60 days, and even above 90 days for some of our customers in 2016, this last month and the beginning of 2017 are likely to be right at 30 days or less. If work is requested that is not on the mail-in form, turnaround can be affected.

https://murraysguns.com/shop/

If you feed it junk ammo, why should you expect filet mignon results? Well now you can, with our new "Neck & Throat" chamber reaming service!